Privacy policy

Effective Date: October 1, 2025

At Stay Aviora, your trust is our greatest asset. We are committed to protecting your privacy and handlingy our personal information with the highest level of confidentiality and care. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, mobile applications, or services. By using our platforms, you agree to the practices described below.

1.Scope of this Policy

This Privacy Policy applies to all customer interactions with Stay Aviora’s website, mobile applications, and other digital platforms. It does not extend to third-party websites, applications, or services, even if they are linked from our platforms. We encourage you to review the privacy policies of those third parties before engaging with them.

2.Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, billing details, and booking preferences.
  • Booking & Travel Details: Preferred destinations, villa requirements, stay dates, number of guests, and special requests.
  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via authorized providers).
  • Device & Technical Information: IP address, browser type, operating system, cookies, and analytics data.
  • Location Data: When using mobile apps or sharing photos with geotags, subject to your device settings.
  • Communications: Your correspondence with us, including inquiries, requests, or concierge services.

3.How We Use Your Information

Your information is used exclusively to deliver an exceptional Stay Aviora experience, including:

  • Facilitating villa reservations, concierge requests, and luxury experiences.
  • Customizing recommendations to match your preferences.
  • Processing secure payments and invoices.
  • Providing customer support and handling inquiries.
  • Sending exclusive offers, updates, and curated travel inspiration (optional).
  • Analyzing website and app performance to improve our services.
  • Ensuring compliance with applicable legal and regulatory requirements.

We do not sell or misuse your personal information.

4. Sharing of Information

We may share your data only in the following circumstances:

  1. Villa Owners & Partners – To fulfill your booking and provide services such as transfers, chefs, or event planning.
  2. Trusted Service Providers – Payment processors, IT infrastructure providers, and analytics partners, bound by confidentiality agreements.
  3. Corporate Affiliates – Entities under common ownership, only for service delivery.
  4. Legal & Compliance – When required by law, regulation, or to protect our rights and security.

All partners are vetted to meet strict privacy and data security standards.

5. Cookies & Tracking Technologies

Our platforms use cookies and similar tools to:

  • Recognize returning visitors.
  • Personalize website experiences.
  • Measure performance and improve usability.
  • Deliver relevant offers and content.

You may disable cookies in your browser, though some features may be limited.

6. Data Security

We implement advanced security measures to protect your personal data, including:

  • SSL encryption across all transactions.
  • Secure servers and firewalls.
  • Restricted access to authorized personnel only.
  • Regular system audits and compliance checks.

While no system is 100% secure, Stay Aviora is committed to maintaining the highest industry standards of protection

7. Your Rights

Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA):

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to marketing communications.
  • Request portability of your information.

8. Data Retention

We retain personal information only as long as necessary to fulfill bookings, provide services, and comply with legal obligations. After this period, data is securely deleted or anonymized.

9. International Transfers

As a global service provider, your information may be transferred to affiliates or service providers outside your home country. We ensure all such transfers meet strict legal and security safeguards.

10. Policy Updates

Stay Aviora may update this Privacy Policy periodically to reflect changes in our practices, technology, or regulations. Updates will be posted with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us:

📧 contact@stayaviora.com
📞+91 7304925742
🏢 6 Saikripa Compd, WT Patil Marg, Chembur, Mumbai- 400071